Refund Policy

Last Updated: August 2026

1. What this policy covers

This policy applies to the paid offerings sold on DesiUtils.in: optional paid downloads (for example, detailed PDF reports offered on selected tools) and the Client Report Studio license. All regular tools remain free to use and are not affected by this policy.

2. 7-day no-questions refund

If you are not happy with a paid download or the Client Report Studio for any reason, you can request a full refund within 7 days of the purchase. You do not need to give a reason. A refund of the Studio purchase also terminates the license: its key stops validating shortly after the refund is processed.

3. How to request a refund

  • Email desiutils.in@gmail.com with the subject "Refund Request", or use the contact form and pick the Refund Request subject.
  • Include the payment ID from the payment receipt the payment provider sent you at purchase.
  • The payment ID lets us locate the transaction in the payment provider's dashboard. For some reports we confirm by email first: we send a short code to the email address recorded with your payment, and you reply with it. It expires, so reply promptly.

4. Processing time

We aim to issue the refund within 48 hours of your email. The refund is made to your original payment method through the payment provider; depending on your bank, it can take 5-7 business days to reflect after it is issued.

5. Keep your PDF safe (how delivery works)

Paid reports are generated in your browser at purchase time - depending on your browser the PDF downloads to your device or opens for you to save; the unlock is stored in that browser. Download and save your PDF. If you lose the file or clear your browser storage, email us with your payment ID and we will help you regenerate it. For some reports we first send a short code to the email address recorded with your payment, which you reply with.

6. The Client Report Studio license after a refund

The Studio uses a license key (your payment ID) activated in up to two browser installations, with validity checked online periodically. After a Studio refund is processed the key is disabled and the Studio stops working at the next online check - this is not instant, but it is automatic. Dossiers you exported before the refund remain on your device; they are your files and are not revoked.

7. Contact

Support, DesiUtils - desiutils.in@gmail.com. We typically respond within 48 hours.